A Composition done by a Secondary 4 student in line with the 'O' level English Paper 1 Part II

Write a letter of complaint based on the scenario given. You should write between 200 to 300 words. You are advised to spend about 30 minutes on this part of the paper. Imagine that you are dissatisfied with the service provided at a department store. Using the points below and adding your own points where necessary, write a letter of complaint to the manager of the department store.

• What is the name of the store?
• How was the service dissatisfactory?
• What suggestions do you have to improve the service provided at the department store?

 

Jeriel Liu

87 Perry Drive

2 Happy Land

Singapore 224738

 

2nd February 2002

 

The Managing Director

Happy Department Store

135 Wilford Land

Singapore 224738

 

Dear Sir / Madam  

RE: Complaint Against Rude Staff

 

       On the 23rd January 2002, I was shopping at your department store at about 3:00pm. I was extremely displeased with the service of one of your staff members, Mr Thomas Tan, who was working in the travel department.

 

       On that day, I had decided to purchase a travelling bag from your department store, as I had planned for a trip abroad. Since I was unsure as to what item was best for my trip, I enlisted Mr Tan’s help. At first, he took a sample of all the bags I had requested. As travel bags cost a few hundred dollars, I wanted to get my money’s worth by investing in a durable yet attractive bag. I was not very sure about what I had in mind and asked for his opinion. He seemed to be unhappy with my request and mumbled a few words under his breath. I politely asked him again and this time, he shouted at me. I was stunned by his attitude. Working in the service industry, he should be more patient with his potential clients. I noted his name from the name tag he was wearing and walked out of Happy Department Store. I was furious.

 

I hope that some disciplinary action will be taken against Mr Tan and that he will be counselled to help him understand his job better. I also suggest that training programmes be implemented so that your staff can be trained adequately to provide a high standard of service to all customers. I hope that such incidents will not happen again in future.

 

Yours faithfully,

 

Jeriel

Jeriel Liu

 

 

Done by:

Jeriel Liu – St Andrew’s Secondary School